Shipping Policy

Thank you for shopping with Glint Shade. We are committed to providing a clear, reliable, and convenient shipping experience for our customers. This Shipping Policy explains how we process, prepare, and deliver orders placed through our online store.

Shipping Location

Glint Shade is based in Calgary, Alberta, Canada, and serves customers across Canada.

All orders are shipped to the delivery address provided by the customer during checkout. Please ensure your shipping details are complete and accurate before placing your order.

Our Processing Schedule

Orders are processed during our regular business hours:

Monday – Friday, 9:00 AM–5:00 PM MT

Orders placed before 5:00 PM MT on business days will begin processing according to our standard fulfillment schedule.

Orders placed after 5:00 PM MT will be processed on the next available business day.

Orders placed on weekends or public holidays will be processed on the next available business day.

Processing Time

After payment has been successfully received and the order details have been verified, orders typically require:

1 – 2 Business Days for Processing

During this time, we:

Verify order details and payment authorization.

Prepare and pack your products.

Confirm order fulfillment.

Arrange shipment with the selected carrier.

Please note that processing time does not include shipping transit time.

Shipping and Delivery Time

Once your order has been processed and dispatched, delivery typically takes:

3 – 5 Business Days

Actual delivery times may vary depending on your location, carrier operations, weather conditions, holidays, and other unforeseen circumstances.

Estimated Total Delivery Time

4 – 7 Business Days

This includes:

Processing Time: 1 – 2 business days

Shipping Transit Time: 3 – 5 business days

These timeframes are estimates and are not guaranteed. Delays may occur due to circumstances outside our control.

Shipping Charges

flat-rate shipping fee of $10 USD per order. Applicable shipping charges will be displayed during checkout before payment is completed. Customers can review their order total, including shipping fees and applicable taxes, before placing an order.

Order Tracking

Once your order has been shipped, you will receive a shipping confirmation email containing tracking information when available.

Please allow approximately 48–72 hours for tracking information to become available or update after the carrier receives your package.

You can use the tracking details provided to monitor your shipment's progress.

Incorrect Shipping Information

Customers are responsible for providing accurate and complete shipping information at checkout, including their name, street address, postal code, and apartment or unit number, if applicable.

If you notice an error, please contact us as soon as possible. Address changes cannot be guaranteed once an order has been processed or dispatched.

Glint Shade cannot guarantee successful delivery when incorrect or incomplete shipping information has been provided.

Delayed Deliveries

Although we aim to meet the estimated delivery timeframe, delays may occur due to carrier disruptions, severe weather, public holidays, high shipping volumes, or unexpected transportation issues.

If your order has not arrived within the estimated delivery window, please contact our customer support team with your order number so we can review the available shipment information.

Lost or Damaged Packages

If your package appears to be lost, arrives damaged, or contains an incorrect item, please contact us as soon as possible.

Please provide your order number, a description of the issue, and photographs of the package or product if applicable. We will review the matter and assist with the appropriate next steps.

Local Pickup and In-Person Shopping

Glint Shade operates primarily as an online store. Our mailing address is provided for business correspondence and should not be considered a retail showroom or pickup location unless a pickup arrangement has been explicitly confirmed.

All orders must be placed through our website and will be shipped to the delivery address provided at checkout, unless another fulfillment arrangement is confirmed.