Returns & Refund Policy

At Glint Shade, customer satisfaction is important to us. We aim to provide quality automotive window tint products and a smooth shopping experience. If you are not completely satisfied with your purchase, you may request a return or refund according to the terms outlined in this policy.

Return Eligibility

To qualify for a return, the following conditions must generally be met:

The return request must be submitted within 30 days of delivery.

The item must be unused and in its original condition.

All original packaging, accessories, and included components must be returned.

The product must not show signs of improper handling, damage, or unauthorized alteration.

Returns that do not meet the applicable eligibility requirements may be declined, subject to applicable consumer protection laws.

How to Request a Return

To initiate a return, contact our customer support team using the email address below:

Email: Admin@glintshade.com

Please include the following information:

Order number

Customer name

Reason for the return

Photos of the product, if applicable

Our team will review your request and provide return instructions if it is approved. Please do not send products to our mailing address without receiving return instructions from our support team.

Return Time Frame

Customers must request a return within 30 days from the date of delivery. Requests submitted after this period may not qualify for a return or refund unless otherwise required by applicable law.

Return Shipping

For approved returns, customers are responsible for return shipping costs unless the item:

Arrived damaged

Is defective

Is different from the product ordered

Original shipping charges are generally non-refundable unless required by applicable law. Customers should use a trackable shipping service and retain proof of shipment.

Return Inspection

Once the returned product is received, we will inspect it to determine whether it meets the return requirements. This may include checking the product's condition, packaging, and included components.

Refund approval will be communicated after the inspection is completed. If a return does not meet the applicable requirements, we will inform the customer of the outcome.

Exchanges

Glint Shade does not guarantee direct product exchanges. If you require a different tint shade or a product compatible with another vehicle, you may request a return for an eligible item and place a new order separately.

Restocking Fees

Glint Shade does not charge a restocking fee for approved returns.

Non-Returnable Items

Unless otherwise required by applicable law, the following may be ineligible for return:

Products returned after the 30-day return period

Used or improperly installed products

Products damaged through misuse or unauthorized modification

Items missing required components or packaging

Final sale products clearly identified as non returnable at the time of purchase

If a product is defective, damaged, or incorrectly supplied, please contact us so we can review the issue under the applicable policy and legal requirements.

Refund Eligibility and Processing

A refund may be issued once an eligible return has been received, inspected, and approved. Approved refunds will generally be issued to the original payment method used at checkout.

Glint Shade accepts online payments through Shopify Payments and the payment options available at checkout. Refunds for eligible purchases made using a supported card or digital wallet will be processed through the applicable payment system.

Once we initiate a refund, please allow up to 14 business days for it to appear in your account. Actual processing times may vary depending on your bank, card issuer, digital wallet, or payment provider.

Any applicable refund will be handled in accordance with this policy and applicable consumer protection requirements.

Missing or Delayed Refunds

If your approved refund has not appeared within the expected timeframe, we recommend that you:

Check your original payment account.

Contact your bank or card issuer to ask whether the refund is still being processed.

Contact our support team if the refund remains outstanding.

Please email Admin@glintshade.com with your order number and refund details so we can review the status.

Damaged, Defective, or Incorrect Items

If your order arrives damaged, defective, or different from what you ordered, please contact us within 24 hours of delivery, where reasonably possible.

Please provide:

Your order number

A description of the issue

Clear photographs of the product and packaging, where applicable

Our team will review the information and work with you to determine an appropriate resolution, which may include a replacement, return, or refund, depending on the circumstances and applicable law.

Nothing in this policy limits any mandatory rights you may have under applicable consumer protection legislation.

Secure Payments and Refunds

Glint Shade uses Shopify Payments to process eligible online transactions securely. Available payment methods depend on the options displayed at checkout.

We do not ask customers to send full card numbers, card security codes, or other sensitive payment credentials by email to arrange a refund. Refunds are handled through the original payment method whenever possible.

Online Store Notice

Glint Shade operates as an online store. Returns and refund requests must be initiated through our customer support team.

Our business mailing address is not automatically a return or walk-in location. Please wait for our team to provide the applicable return instructions before sending an item.